Our commitment

Our commitment

The quality commitment of the Vence Tourist Office

Quality, is first of all having the pleasure of welcoming you in a beautiful setting

- The Vence Tourist Office welcomes you in an authentic Belle Epoque villa with an exceptional décor and murals, entirely restored for your pleasure.

- Our reception area allows you to find daily updated and easily accessible information.

- Our tourism agents are at your service to offer you a personalized, warm and friendly welcome. They are attentive to all your needs.

- The lounge area is available for you to look at our documentation, to fill out our customer satisfaction sheet or simply just to take a break with a beverage from our vending machine or relax with your children.

- Our shop is here for you to find a souvenir from Vence to bring back home or to buy different types of reviews on history or tourism.

- The museum area of the villa offers you an entrance to the fascinating universe of Gombrowicz, the famous Polish writer.

Quality, this also means a competent and dynamic team present on a daily basis:

- The Tourist Office not only welcomes you in a new location, but is also engaged in the up keeping of a “Quality Tourism” label.

- Renewing and sharing our knowledge and know-how, the putting into use of our procedures, replying to 130 quality criterias, enhancing the quality of our services, measuring the satisfaction of our customers, training our staff… “Quality Tourism” label is a major challenge for our entire team.

Quality means above all a custom-made pledge to our visitors.

- Developing a customized welcome.

- Providing useful and updated information, available to all in several languages.

- Renewing our touristic offers and products thanks to the professionalism of our tourist service providers and our suppliers.

- Identifying flaws and malfunctions, gathering suggestions thanks to the customer satisfaction and complaint forms that have been filled out by our visitors.

- Developping and promoting an environmentally responsible tourism.

- Keeping in mind the quality of our service, our experience and above all the satisfaction of our clients with our destination.

 

This tourist office classified in Category II is committed to:
 

  • Provide you with easy access to a reception area and an information area.
  • Facilitate your processes.
  • Offer you furniture where you can sit down.
  • Provide you with free information on local tourist attractions.
  • Display and circulate its opening dates in at least 2 foreign languages.
  • Offer you free-to-access WiFi.
  • Open at least 240 days a year, including Saturdays and Sundays during the tourist season or events.
  • Reply to your letters all year round.
  • Guarantee a permanent reception service from staff who can speak at least two foreign languages.
  • Guarantee the provision of tourist maps, plans and guides in paper format.
  • Provide you with access to its trilingual website.
  • Also circulate its tourist information in paper format, translated into at least two languages, in relation to:
  • All rated tourist accommodation, mentioning at least the name of the establishment, the address details, the email address, the website address, the telephone contact details and the rating level  
  • Monuments and cultural, natural or leisure attractions, mentioning the rates, public opening dates and times, the website and the telephone and address details  
  • Events and organised activities
  • Emergency phone numbers
  • Update its tourist information every year.
  • Display the emergency phone numbers outside.
  • Present all qualifying offers within its working area for all customers.
  • Process your complaints and measure your satisfaction.
  • Follow a quality control process.
  • Offer you access to a tourist information assistant
  • Guarantee that the information on local tourist attractions is reliable and up-to-date.